Customer service professionals are really just kids in adult bodies and like kids, adults also like to hear when they do good work. BUT, not every adult likes a big song and dance about their success.
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As the old quote goes, we hire for skills and we fire for behaviours so if that is the case, wouldn’t it be more useful to know about the behaviours side of things before we hire? Read on to save time and money when seeking to hire frontline customer service staff.
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