As the old quote goes, we hire for skills and we fire for behaviours so if that is the case, wouldn’t it be more useful to know about the behaviours side of things before we hire? Read on to save time and money when seeking to hire frontline customer service staff.
Read MoreCome on....how hard can it really be for frontline employees to provide consistently excellent customer service? Just smile, listen and be polite - right? Wrong.
Read MoreIf your team don’t know their customer service style or their customers style, prepare for complaints.
Read More
