This blog explores the art of customer service as detective work! Learn how to transform into a customer service Sherlock Holmes, reading customer cues, asking insightful questions, and uncovering the root cause of their needs. Discover the benefits of the detective approach, including reduced conflict, increased customer satisfaction, and boosted loyalty.
Read MoreThis blog explores the importance of communication in customer service, going beyond words to reveal the power of active listening, positive body language, and tailoring your approach. Learn how effective communication can build trust, reduce conflict, and create a loyal customer base.
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You’ve advertised, you’ve interviewed and you’ve set start dates, but 95% of our customers miss the next vital step and spend months trying to rectify this problem. Read on so you don’t make the same mistake.
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This may be too much for you and your team OR it could be the thing that saves you time and takes your customer service team from good to exceptional. It’s up to you…
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Every workplace has this sign and it's just not working.
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