If your business goes into overdrive around the festive season, it can be tempting to allow your customer facing staff to turn into robots. Most customers loathe having to queue and if staff are only concentrating on speed, this will quickly see them forget to be bright and friendly and before you know it, you have grumpy customers and grumpy staff.
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Today I had a fan-bloody-tastic Customer Service Analysis (CSA) meeting with a potential new customer. When I started my business Lightbulb Training Solutions, I wanted to work with employers who “Got IT”. What is IT you say? Well, my potential new customer summed it up in 2 words – Tom O’Toole.
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At 5.45am this morning, I stumbled out of bed and got myself to a 7am breakfast event run by the Geelong Chamber of Commerce. After I found the coffee machine and inhaled 2 cups of the good stuff, I somehow managed to sit at the wrong table. I was having a great chat to some really lovely people and then was advised of my seating error. I waved bye bye to my news friends and relocated to my appointed table.
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