I took 18 months and was fun and challanging and frustrating and in the end, very rewarding. Rewarding to now know that it is doing what I wanted it to do. Raed on to find out why I had to do it and how it might just help you.
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I love my morning coffee but more than that, I need my morning coffee. I have been known to front up to Geelong coffee shops with a sincere look of desperation and although I try to be pleasant, I’m sure I probably sound like Darth Vadar giving orders to the Storm Troopers.
Whilst I wait for my coffee, I can’t help but assess the overall customer experience of every customer in the shop. I can’t switch off my customer service radar – it’s in my DNA.
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