Ever feel like you're talking to a brick wall? This blog explores the importance of active listening in customer service. Learn how distractions can hinder effective listening and discover tips for staying focused and engaged.
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Feeling like a customer service fish out of water? This blog explores the importance of knowledge in customer service, from product mastery to soft skills. Learn how to build your knowledge base, stay up-to-date on industry trends, and bridge the knowledge gap.
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