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A short blog about a BIG customer service problem.
A short blog about a BIG customer service problem.

When I see a frontline employee’s eyes well with tears after a difficult customer interaction, I support them and then I blog.

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Owners/Manager, Employees, SchoolsLightbulb Training SolutionsJuly 19, 2018Workplace Training, Customer Service, Staff Behaviours
How to say NO and keep the customer.
How to say NO and keep the customer.

Some staff would rather call in sick than tell a customer ‘no’ or bad news. Reduce the sickies by taking 3 minutes to read this….

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Lightbulb Training SolutionsJuly 2, 2018

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