Confused by customers with wildly different behaviour styles? This blog explores the concept of behavioural styles, revealing why customers behave the way they do and how understanding these styles can transform your customer service interactions. Learn how to tailor your approach to each customer, build rapport, and create a more positive and productive experience for everyone.
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Does grumpy customer service leave a bad taste in your mouth? Learn how a positive attitude can transform your interactions and create happy customers! This blog explores the power of positivity in customer service, offering tips and highlighting the benefits for you, your team, and your customers.
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